Approach to returns, adjustments and refunds.

1. Services and tailored work

Tailoring, alterations and clothing repair are personalised services carried out on garments that you own. Once agreed work has been completed, it cannot usually be reversed without further work being required.

The Consumer Rights Act 2015 (United Kingdom) sets out your rights in relation to services, including that services must be provided with reasonable care and skill, and in accordance with the information provided to you.

2. Fittings and approvals

During your fitting, the planned work, anticipated outcome and any limitations will be explained as clearly as possible. Pins and markings are used to guide the work. You are invited to provide feedback at each stage.

On collection, you are encouraged to try on the garment and confirm that you are comfortable with the fit. Minor refinements may be recommended or offered where appropriate.

3. Adjustments after collection

If, after collection, you have concerns about the work carried out, please contact the studio promptly so that we can arrange to inspect the garment. Where reasonable, we will look to make further adjustments to address the concern.

Any additional work will be discussed with you in advance. If the concern arises from a change in requirements or new instructions that differ from the original brief, further work may be charged.

4. Refunds

Where a service does not meet the standard required under UK law, we will work with you to put things right. This may include further work at no extra cost or, where appropriate, a partial or full refund.

Each situation will be assessed on its own facts, taking into account the original brief, the condition of the garment and the work carried out.

5. Garment condition and limitations

Some garments, fabrics or existing constructions may limit what can be achieved through tailoring or repair. These limitations will be explained as clearly as possible in advance.

We are not responsible for issues arising from pre-existing wear, defects or weaknesses in a garment that could not reasonably have been identified at the outset.

6. Cancellations and missed appointments

If you need to cancel or reschedule an appointment, you are asked to give as much notice as possible. This helps ensure that time can be offered to other clients.

Where a garment has already been worked on and you decide not to proceed further, you may still be liable to pay for work already completed.

7. Distance and online enquiries

Where services are arranged at a distance, such as through an online enquiry, UK consumer legislation may provide additional rights relating to information, cancellation and performance of services. However, because tailoring work is personalised, the usual cooling-off rights for distance contracts may not apply once work has begun with your agreement.

8. How to raise a concern

If you are unhappy with any aspect of the services provided, you are encouraged to contact the studio directly so that we can discuss the matter and work towards a resolution.

You can contact us using the details below:

Address
258 High Rd. Leyton, London E10 5PW, United Kingdom

Phone
+447956126314

Email
reachus@specialsuperior.world

9. Your statutory rights

Nothing in this Return Policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and related legislation.

10. Changes to this Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page.