How your personal information is handled.

1. Who we are

This website is operated by Specialsuperior, a tailoring and alterations studio located at 258 High Rd. Leyton, London E10 5PW, United Kingdom. References to "we", "us" and "our" in this Policy refer to Specialsuperior.

For the purposes of data protection law, including Regulation (EU) 2016/679 (the General Data Protection Regulation or "GDPR") and the Data Protection Act 2018 (United Kingdom), we are the data controller of the personal data we collect from you. We are also subject to oversight by the OPC (Office of the Privacy Commissioner of Ireland) for certain data protection matters.

2. Personal data we collect

We may collect and process the following categories of personal data:

• Contact details such as your name, email address and telephone number.
• Information about your garments and tailoring requirements that you share in your message.
• Booking details such as preferred dates, times and any accessibility needs you choose to mention.
• Technical data such as your IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

3. How we collect your data

We collect personal data in the following ways:

• When you submit an enquiry through the contact form.
• When you contact us by telephone or in person and we record your details for booking or follow-up.
• Automatically through your use of this website via cookies and analytics tools, where permitted by law.

4. Legal bases for processing

We rely on the following legal grounds under GDPR and the Data Protection Act 2018 (United Kingdom) to process your personal data:

• Contract, where processing is necessary to take steps at your request prior to entering into a contract for tailoring or alterations services, or to perform a contract with you.
• Legitimate interests, where we have a legitimate interest in managing and developing our business, communicating with customers and improving our services, and where your interests and fundamental rights do not override those interests.
• Consent, where you provide explicit consent, for example through the consent checkbox on the contact form or for optional cookies where applicable.

5. How we use your personal data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services.
• To schedule, confirm and manage appointments and fittings.
• To maintain internal records of work carried out and communications with you.
• To operate, maintain and improve this website, including monitoring usage trends and security.
• To comply with legal and regulatory obligations that apply to us in the United Kingdom and under applicable law.

6. Sharing your personal data

We only share your personal data where necessary and appropriate. This may include sharing with:

• Professional advisers such as accountants or legal advisers, where reasonably required for business administration or legal advice.
• Service providers who support the operation of this website, hosting or email services, under appropriate data processing agreements.
• Regulatory authorities, law enforcement bodies or courts where we are legally required to do so or where such disclosure is necessary to protect our rights.

We do not sell your personal data to third parties.

7. International transfers

Where personal data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with GDPR requirements, such as standard contractual clauses approved by the European Commission or equivalent protection mechanisms.

8. Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general:

• Enquiry and booking information is retained for a reasonable period after the end of your engagement with us, in line with limitation periods for legal claims under UK law.
• Website usage data may be retained for a shorter period, typically only as long as required for analytics and security monitoring.

9. Your data protection rights

Under GDPR and the Data Protection Act 2018 (United Kingdom), you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data where there is no longer a lawful basis for us to retain it.
• Object to the processing of your personal data where we rely on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request the transfer of your personal data to you or another service provider, where technically feasible.
• Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using the details below.

10. Cookies and similar technologies

This website may use cookies and similar technologies to help it function correctly, improve your browsing experience and gather analytics information. For more information on how cookies are used and how you can manage your preferences, please see the Cookies Policy.

11. How to contact us

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact the studio using the details below:

Address
258 High Rd. Leyton, London E10 5PW, United Kingdom

Phone
+447956126314

Email
reachus@specialsuperior.world

12. Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us in the first instance so that we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom, or with the OPC (Office of the Privacy Commissioner of Ireland) where applicable:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the operation of this website. The updated version will be published on this page with a revised effective date.